LAST UPDATED :
Information we collect
We may collect: your name, date of birth and contact details; relevant health and medical history; treatment records and before/after photographs (taken with your consent); payment information; booking and purchase history; and communications with us. When you use our website, we may also collect usage data such as your device, browser and pages visited.
How we collect it
We collect personal information directly from you, through consultations, consent forms, bookings, phone and email, our online booking system (Timely), our website, and our social media channels.
How we use it
To provide, plan and tailor your treatments and care
To manage your bookings, deposits and payments
To communicate with you about appointments and aftercare
To meet our legal, health-record and professional obligations
To send you marketing and offers, where you have consented
To improve our services and website
Disclosure
We may share your information with our team and qualified practitioners involved in your care, and with trusted service providers who help us operate, such as our booking system, payment processors, email and marketing platforms. Your personal information will never be sold to any third party.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we retain it only for as long as necessary or as required by law.
Correction
You may request to correct of the personal information we hold about you by contacting us.
Changes to this policy
We may update this policy from time to time. The current version will always be available on our website.
Complaints and contact
If you have a question or concern about your privacy, please contact us at info@skinaura.au or 0409400847.
Clinic Policy’s:
Our clinic policies are designed to ensure a safe, comfortable and professional experience for every client. We kindly ask that you take a moment to familiarise yourself with our policies prior to your appointment.
If you're unwell
If you are feeling unwell, please let us know so we can rebook you. This protects our clinic, staff and clients.
Deposits
A 50% deposit is required to secure your appointment. Your deposit is fully redeemable on the day of your treatment and will be deducted from your total treatment cost.
Medical History & Suitability
Please provide a full and accurate medical history prior to your treatment. Certain medical conditions, medications and skin concerns may affect your suitability for specific treatments.
For example, we cannot perform skin treatments over an active cold sore. A minimum period off Roaccutane is also required before certain skin treatments and all laser services. DMK Enzyme Therapy may be an exception to this requirement, subject to consultation and suitability.
If you are unsure whether a treatment is suitable for you, please contact our clinic prior to your appointment.
Patch Testing
Some treatments, such as Laser Hair Removal, require a patch test prior to your first treatment.
Photography & consent
We may take before and after photographs to track your progress. These are only ever taken and used with your consent.
Respect & Care
We are committed to a welcoming, respectful space for everyone. Your privacy is handled in line with our privacy policy.